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NEED HELP? CHECK TO SEE IF YOUR PROBLEM IS BELOW. IF THERES NO SOLUTION LEAVE A COMMENT ABOUT YOUR PROBLEM

[2007-07-27 10:52:02 am]

|-SERVER ISSUES-|

I've been reading the issues below with the site: Videos not loading, Comments not being placed, favorites not saving, Photos not being uploaded, etc

Since many of the people here havent read the homepage, I'm going to repeat it here.

If you are having any of these problems, it is because of the server move we are currently executing. We decided to move our server location from one country to another. We have 120 servers to move, and this takes time and it put extra strain on the site. Additionally there are less and less servers to support the site.

To everyone who is not informed on how difficult this is to do without charging anyone here on XTube, would do well not to be as harsh. We will continue to move the servers for the next two weeks. Then we must install them, stabilize them, and reorganize the content on our site. XTube is not run on magic, after all

All in all, to do who are tired with all the problems that XTube is having, that is how you feel and there isnt much I can do to change this. The servers will be moved, and the service will resume as normal by September 1st.

|- UPDATE -|
As some of you might know, we have moved our offices. Wednesday, Thursday, and Friday, Support for XTube will be reduced. We are having the phone number to our offices changed, as well as the the support email will not be accessable. Until next Monday, we will not be able to answer if you use phone or Email. Please try this blog, or MSN.
Thank you for your patience,
-Mighty
| - Edit -
 |

Im finding it hard to be able to handle the workload at XTube(we're moving into bigger offices again) and keep up with the blog. So I'll ask that you check back daily for your answers, which will be answered in order. Or if your desparate, you can always try the three other ways

  • REALLY DESPARATE - Call the Office, and ask for Justin, J-Dawg, or Mighty Mighty J-Dawg, and I'll handle it for you
  • KINDA' URGENT - MSN Messenger, I'm usually on from 10-6 everyday, and if im not on a given day, it means I'm busy, so try again tomorrow
  • IT COULD WAIT - Email me, I've been reading complaints about emails not being answered. The reason for this could be that I get around 350-500 emails a day,
  • (which if you do your calculations at 10/hour which is pretty quick answers you get a sum of "I can only do 80 emails a day". Email me if you dont mind waiting for a email to be answered within two weeks)


HEY,

ITS J-DAWG AGAIN. IF YOUR A  XTUBE USER THAT NEEDS ASSISTANCE. PLEASE TRY TO REACH US ON MSN MESSENGER FIRST (SUPPORT@XTUBE.COM). YOU"LL GET YOUR PROBLEM SOLVED FASTER THROUGH INSTANT MESSENGER THAN YOU WILL WITH TRY TO SEND US AN EMAIL.  I AM USUALLY ON MSN MESSENGER, MONDAY-FRIDAY, 10-6 (EST)


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11 months ago

hey i am have a hard time up load pixs on xtube 

likes
1 year ago

dera team,
it appears Xtube has a new style and nowwedo notseem to beable to access any videos (will not play) not access even our profile page, what is supporting the new design? any piece of software other than the standard IE?

likes
2 years ago

All of the videos not loading, please help me what to do thank you...

likes
6 years ago

How does one use the block user feature? Seems like it's self explanitory however I block people and a day or 2 later there leaving me messages and making friend requests.

BLOCK- shouldn't that block a user from all communication to you? My opinion it should also block them from your profile and content.

However like I said I block people and it does nothing. It shows as blocked on there profile but I still get communication from them.

likes
6 years ago

I’m trying to watch some videos, but I can’t watch any of them because I can’t see the player at all. It is just blank white space in the player area. I try to uninstall the flash player and re-install it again but still facing the same problem, then I try to off the anti-virus, but nothing changed, and still having the same problem I cont know why…

Does anyone have the same problem that can help?

Here is some info you need to know: Security: Norton Anti-Virus 2008 Connection: Cable 1MB (through network cable) Windows: windows XP SP3

It used to work normally like two weeks ago, but this is the first time I face this problem from like 10 days or so…

likes
6 years ago

I had my hard drive wiped clean and reloaded. now I cannot view videos. Video comes up and then hides, I can hear sound but not the pictures.  any suggestions?

likes
6 years ago

I can't view pictures. Even the ones I upload. It is very odd.

I keep getting this message even now in 2008.

Firefox can't establish a connection to the server at i01.xtube.com

likes
7 years ago

Warning: rename(/home/domains/xtube.com/html/tmp/tALW7oLLNiKX2BtN.html,/home/domains/xtube.com/html/user_videos/c/user_videos_cutebeachboy14_1.html) [function.rename]: No such file or directory in /home/domains/xtube.com/htdocs/user_videos.php on line 62

Warning: include(/home/domains/xtube.com/html/user_videos/c/user_videos_cutebeachboy14_1.html) [function.include]: failed to open stream: No such file or directory in /home/domains/xtube.com/htdocs/user_videos.php on line 42

Warning: include() [function.include]: Failed opening '/home/domains/xtube.com/html/user_videos/c/user_videos_cutebeachboy14_1.html' for inclusion (include_path='.:/usr/local/pkg/php-5.2.3/lib/php';) in /home/domains/xtube.com/htdocs/user_videos.php on line 42

likes
7 years ago

hey its me again i cant get any of the movies to play on my account they wont play they just say error like they cant be read or something plz help me

likes
7 years ago

Can't view pictures!

 

Firefox can't establish a connection to the server at i01.xtube.com 

likes
7 years ago

@ John

 

If your actually trying to post content for people to watch, you're out of luck I'm afraid. Xtube does suck 

likes
7 years ago

I have some questions...

 

I uploaded a video but when im at the upload page it doesnt give the succes message but it does nothing.

i cant reach by phone cuz its 12 hours earlier, when i email i get a feedback in 3 days the service kinda suck..

but is there a other way to contact xtube on a easier way?

greetings

john

likes
7 years ago

My problem is I dont have a comment box and not really sure how to get it I never had one since i signed up for xtube i know this isnt a major issue but can you or anyone help me out?

likes
7 years ago

Ok, I've just removed all my content from the site. Really, what is the point of posting here if a video never makes it onto the site!

likes
7 years ago

How long does it take for a video to get converted? I posted a video over 24 hours ago and its still at the conversion stage! C'mon, what's the point of posting content.

likes
7 years ago

Nobody has been able to leave me comments since I joined 10 months ago. Can you fix it?

likes
7 years ago

I cant upload any vids, even one that is 3megs just gets stuck on the upload page

Are there still problems with uploading vids to the amateur section?  How long will the problem last for?

likes
7 years ago

i still can't watch any video's please notify me when video's are working please thank u 

likes
7 years ago

I'm still having problems -- sound but no video for over a week now. There are consistently over 95,000 users online. Is it an ongoing bandwidth problem?

Thanks for everything that came before, though. I've really enjoyed this site and look forward to more!

likes
7 years ago

http://www.xtube.com GO!

PLEASE!  SOMEBODY/ANYBODY HELP ME!

"HUNGRYPIG"   

likes
7 years ago

Having the same problem as person below me with 2 second vids.

 Also. I can't download anything. My video info gets saved but video won't load. :[

likes
7 years ago

http://www.xtube.com to do with y'all's end or mine? Suggestions? Thanks Fellas!

likes
7 years ago

Hey, just wondering... is there still problems goin on with the server?... havent been able to down load or watch anything in your site.... just wondering...

likes
7 years ago

I have been very satisfyed with your site, however when I log on to the gay site, all that is there is a lot of strait moves and sites, I would not go to those sites, since I'm gay, and not into wemon.  I can get to the gay sites but it is a lot of waisted time. 

likes
7 years ago

it would also be great to browse groups by name or tag search

likes
7 years ago

Hey there guys - here follow a few suggestions ......

id like a better way to search for groups by browzing by name of group


also what about creating a notes page for us le leave notes on a member only we can see and making it possible to see who has saved any given video as a favourite.
Sep 06 2007, 3:07 am EDIT

it would also be great if we could chose which friends appear on the first page of the freinds on the profile page rather than the current alpha/nim order.
 

also a way of seeing who has visited your profile and also who has voted or nominated a video!

 





likes
7 years ago

Yeah, umm.... I seem to have "-1 friend request". Not 1 friend request. -1.

Uh... I have no idea wtf happened there, honestly. That qualifies as a problem, right?

likes
7 years ago

http://www.xtube.com the problem here?

likes
7 years ago

Hi, thanks for keeping the site free.  Sorry to report that there are still some issues with the way things are suppose to work.  In general the site is very slow at updating counts, comments, pix uploads, basically anything new that changes, just very slow to update. I am talkin days.  good luck with the fixin the bugs.

likes
7 years ago

http://www.xtube.com#39;s not a winge, this is my favourite web-site. You guys are great. Thanx for all your great work in improving this site. Sloppy homo kisses xx

likes
7 years ago

I am only writing caue you said above that the server issues would be back to normal on the 1st. My profile has all x boxes on it, no new totals, comments don't  register. etc but i am sure you guys get this all day long. Love this site sooo much and you guys are just awesome, love ya to death!

likes
7 years ago

I'm a new member and trying to upload pictures.  I keep getting a message saying "IO error"???  Help!?  Thanks.

likes
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